Italy expert: Annalisa

21/06/2025

Annalisa thoughtfully read my texts and emails to assemble a trip of Rome and Assisi that will accommodate my husband's mobility issues. She set up private transportation for us to/from Assisi and a Rome golf cart tour so that he won't feel rushed in a group tour. Annalisa has been responsive to our needs so that we can connect our Roughguides Rome trip to a Viking Mediterranean cruise. Thank you very much!

12/03/2025

Annalisa M. put together a wonderful trip for us to Sicily and Northern Italy. The trip was absolutely flawless and allowed us to thoroughly enjoy the places in Italy we visited. In fact, everything was better than we expected. The drivers and tour guides were timely and very professional. Transfers happened as planned and without any issues. The accommodations were wonderful! And we really appreciated how Annalisa worked to secure an additional night for us in Catania with very short notice after an airline canceled and rebooked a flight requiring us to arrive a day early. She ensured the hotel staff were aware of our situation and they allowed us to check-in very early so we could get some rest. I can honestly give Insight Guides and Annalisa my highest recommendation!

16/10/2024

Our local travel agent Annalisa was excellent. She helped us on the fly when unexpected situations happened and we had a great trip. Our accommodations, transportation, and destinations that she arranged couldn’t have been better. We will be contacting her again when we are ready to return for a future trip.

15/10/2024

Rough Guides put together 2 itineraries, one for Sicily for our extended family of 8 and one for the Amalfi Coast area for 2. All the accommodations were excellent. Drivers were arranged and they were all on time with clean and spacious cars. We had tour guides in several locations, and they were all very good and could adapt the content to the group. The Rough Guides staff were accessible during our travels when we needed some additional unexpected assistance. In addition, the hotel staff were all friendly to our family members. Definitely a trip of a life time.

27/09/2024

Wonderful trip to Italy My husband and I just returned from a wonderful trip to Italy. We booked our trip through Rough Guides who put us in touch with a local travel agent, Analisa. She customized the perfect itinerary for us, and we could not have been happier with her service. We visited Sorrento, Florence and Rome. Analisa arranged three beautiful hotels, numerous day trips, and all of our transportation including private drivers and train tickets. She gave us an emergency phone contact if we had any questions during our trip. It was all perfect, there is no way I could have done all this by myself. I would not hesitate to book another trip with Analisa in the future!

17/09/2024

We planned, with the assistance of two in-country travel agents, a four-week trip to Italy. We wanted to go to places we had not been and ended up moving around quite a bit as we saw many cities. The agents, Annalisa and Martina, were terrific, offering many suggestions and tailoring the trip to exactly what we wanted. The only uncertain moments we had usually involved transit from one place to another, and we got all the help we needed from Annalisa and support staff. They booked trains, walking tours, sightseeing tickets, and answered any questions we had. Because we didn't want to drive there (a really good decision if you want to see the "centro," or old part of an Italian city) they booked drivers for us to make transit connections and hotels, and to get to places that would have inaccessible otherwise. This allowed us to see and do things we would have never done otherwise. So five stars for our agents and their performance. A word of caution in paying for the trip: The Rough Guides IT people seemed to have problems processing credit cards. I would now start a week before the deadline in order to use the card I wanted to. It was a $350+ hit in currency conversion fees because of being forced to use another card.